I tried this process and it printer worked fine. If after all of these are done and you still have the same problem (unlikely, but hey, anything can happen), you need to call either the printer or computer technician. Also, download and install the firmware update for the printer via this HP link. In case the printer is able to make photocopies successfully then you may update the Mac OS in your computer. Touch Clean Cartridges, and then follow the on-screen instructions. Use the installer CD, or downloaded installer, to reinstall printer.ĥ. From the printer control panel display, touch Tools. Go to Start > Programs (or All Programs) > (Printer Brand) > Uninstall to make sure it's uninstalled, and also check it from the Add/Remove Programs (or Program Features).Ĥ. If you don't do this, Windows won't always download the proper driver for you.Ģ. If you continue to have difficulties with this issue, find more help at Contact Us.
If the grid is missing, try performing 1-2 deep cleanings to see if this will help. Make sure you choose appropriately if you're using Vista or it can cause problems. Double check your latest nozzle check printout to confirm whether or not the PGBK grid is printing at the top of the pattern.
The sample document is Microsoft Word DOC file. With the printer set to best-quality output, we print on letter-size, 20-pound bond copy paper. Make sure you have the installer CD of the printer, and if not try to download it from the manufacturer's website. This test is performed only on laser printers. I wouldn't suggest simply deleting the printer from the Control Panel's "Printers and Faxes" folder since that will still leave the printer drivers behind.ġ. I found a similar error on a Vista 32-bit OS when I tried to print using notepad.
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